PrestaShop Emergency Support
Store down, checkout broken or hacked? Get an experienced PrestaShop developer on it now.
Every Hour Your Store Is Down Costs Sales
When a PrestaShop store breaks, it usually happens at the worst time: right after an update, during a sale, or on a weekend. Generic hosting support can't read PrestaShop's logs, and agencies need days to schedule you in.
I've been fixing PrestaShop stores for over 10 years, on every version from 1.5 to the latest releases. Most emergencies come down to a handful of causes I've seen many times, which means less guessing and a faster fix — followed by the root cause, so it doesn't happen again.
PrestaShop Emergencies I Fix
If your store shows any of these, get in touch
Store Down or Blank Page
- HTTP 500 error or white screen
- Store broken after a module, theme or PrestaShop update
- Broken after a PHP or hosting change
- Database connection errors
Checkout & Payments Failing
- Customers can't complete orders
- Payment module errors or missing orders
- Cart or shipping costs not calculating
- Order confirmation emails not sending
Hacked or Infected Store
- Malware, spam pages or strange redirects
- Fake payment forms or card skimmers
- Google or browser security warnings
- Cleanup, vulnerability fix and hardening
Store Crashing or Extremely Slow
- Crashes under traffic or during a sale
- Server overloaded by bots or fake filter requests
- "Too many connections" and timeouts
- Locked out of the back office
How to Get the Fastest Fix
Send these in your first message and I can start straight away
1. Store URL
Your store address and your PrestaShop version, if you know it.
2. What Changed
What happened, and what changed just before: an update, a new module, a hosting change.
3. Screenshot
A screenshot of the error message or the broken page.
4. Access
Back-office and hosting (FTP or cPanel) access. Change the passwords once the job is done.
What Happens Next
Fix first, then make sure it doesn't come back
1. Diagnose
I check the PrestaShop and server error logs to find the real cause, not just the symptom.
2. Backup
A backup is taken before any change, so the fix can never make things worse.
3. Fix & Test
The store is brought back, then checkout, payments and order emails are tested end to end.
4. Prevent
You get a short summary of what went wrong and what to do so it doesn't happen again.
Want fewer emergencies? See monthly PrestaShop maintenance.
Store in Trouble Right Now?
WhatsApp is the fastest way to reach me. Send your store URL and what happened.